Need Help? We've got you covered.
Product
How do I know my shoe size?
- Visit our Size & Fit page, which includes a detailed size chart, fit information and a step-by-step guide of how to measure your feet.
Do your shoes run true to size?
- Yes, all of our shoes are rigorously fit tested and run true to size. You can find more information on our Size & Fit page.
I can't find what I'm looking for.
- We'll do our best to help you! Contact Us with the name, color and, if you have it, the sku of the shoe, along with a description, and we'll try to locate it for you.
I don't see my size available.
Oh dear! It could be that we've sold out, but please Contact Us and we'll do our best to fulfill your request.
Ordering
How long will it take to receive my order?
- The estimated delivery date for your order is based on your shipping address and the shipping option you choose. We will ship orders within 1-3 business days after receiving them, excluding weekends and public holidays. Please see our Shipping page for more details.
Payment Information
Is it safe to use credit/debit card?
- Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures, and devices, to protect your personal data and credit card information from unauthorized access.
Accepted forms of payment
- We accept Master Card, Visa and American Express Cards and payments via Stripe.
Returns
Returns Policy
- If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the shipment date for a full refund (less shipping fees) back to the original form of payment. Click here to see our Returns Policy.
How to return
- Please follow the process outlined on our Returns page.
Refund Timeline
- Refund processing takes approximately one week from the date we receive your returned shipment. The amount will be credited back to original payment method. To check on the status of a refund please Contact Us.
Exchanges
- So sorry! We do not currently offer exchanges. If you wish to make an exchange, simply return your item(s) in accordance with our Returns Policy and you may purchase a new item(s) from our online store at any time.
Where to return
- Please return your item to us directly by following the returns process outlined on our Returns page.
Miscellaneous
Account holder benefits
With an account you will have access to the following:
- Speed and ease of placing an order
- Saved account information
- Order history
- The ability to submit a return
- Stay up to date with sales and promotions and the latest fashion trends